Profile
Effective and creative problem solver. Customer-focused, multi-disciplinary team leader and project manager with broad experience base. Superlative written, visual, and verbal communicator. Passionate teacher with enthusiasm for creation, improvement, and technology.
Career Goal
World domination.
Competencies
- Conceptual, strategic, and analytical thinking.
- Team leadership, facilitation, and development.
- Interpersonal understanding, diplomacy, moderation, and consensus building.
- Change leadership. Flexibility and adaptability to dynamic situations. Crisis management.
- Organizational awareness, relationship building and management.
- Entrepreneurial and intrapreneurial innovation and drive.
- Self confidence and desire to continue personal growth and development. Information seeking.
Experience
Manager, Marketing & Enterprise Applications, Heat Transfer Research, Inc. — 2009-present
Oversee the marketing and communications efforts for this international research and development firm including brand management, market research, advertising, public and community relations, internal and external communications programs, and product identity. Manage a group of software developers who provide expertise and development services to all departments in the company.
Experiential Marketing Producer/Developer, Derse — 2008
Led the successful planning and execution of experiential exhibits, installations, and events for high-profile brands. Responsible for managing all phases from pre-sale estimation and budgeting to post-show measurement and analysis. Provided creative services including seed concept generation, copy generation, 2d design, and others as needed.
Owner, Quinsep Consulting — 2003-2008 (and when needed)
Provide consulting services including IT, project management, process improvement, managerial, and marketing communications resulting in effective business solutions and communications programs. Lead and advise client teams.
Past projects include:
- Customer Relations Management (CRM) System — Conducted initial process review, needs assessment and platform selection to integrate, streamline, and standardize several customer-related information databases and processes into a modular system capable of serving the needs of multiple departments and global locations. Assisted management with selection of implementation team and development of high-level project map. Maintained advisory presence to ensure that database development meshed with corporate goals.
- Content Management System (CMS) Development — Evaluated existing processes for client’s web publishing efforts and identified several areas for improvement. Assisted with hiring of personnel and led team to design and create a content management system allowing distribution of online publication efforts across entire company, resulting in high efficiency gains and elimination of production bottlenecks. Fostered interaction with CRM team to ensure synergies between projects.
- Network Usage Policy Development — Provided crisis consulting when client discovered rampant inappropriate Internet use throughout the company. Assisted executive management and HR with the development of an Internet use policy and modification of other company policies that satisfied corporate goals and productivity targets while minimizing liability exposure via monitoring and filtering efforts.
- Interactive Sales Demo — Evaluated client’s existing demo. Changed design from a monolithic project with an 18-24 month cycle to an evergreen, modular system allowing rapid development and easier maintenance. Specified change from proprietary development software to web-standards resulting in significant improvements to distribution flexibility and ability to repurpose assets throughout the company.
- Web Site Development — Developed and hosted web site for an international company selling educational toys. Educated client on the need for a standards-based site to allow maximum browser compatibility as well as ease of maintenance for future web team.
- Research Program DVD — Wrote and produced a compelling seven minute video for use in direct mail, at trade shows, and on client’s web site. Total production costs were less than a single full-page magazine ad, while providing a more complete and memorable overview of client’s 45 year old research program. Interfaced with CEO, Marketing Vice President, and technical experts. Directed and coordinated creative team.
- International Advertising Campaign — Designed and wrote a series of high-impact full-page ads for publication in both domestic and international markets. Tied advertisements into display materials for trade shows.
Administrator, Intranet Systems, Incyte Genomics — 1997-2003
Established and led multi-departmental team to assess needs and develop intranet sites and applications. Managed selection and implementation process of enterprise software solutions including search engines, groupware, discussion forums, help-desk call tracking, distance learning and collaborative tools. Worked with Vice President of Human Resources to develop telework policies. Led project to improve operational efficiencies by converting HR forms to electronic formats allowing online processing. Trained employees in web design and development software.
Evaluated and improved processes associated with desktop support including standardization of platforms, software, and inventory resulting in reduction of average delivery time for new employee desktops from four days to one day. Standardization also resulted in faster resolution of tech support requests and improved customer satisfaction. Achieved company system uptime record of 680 days.
Marketing Coordinator, Heat Transfer Research, Inc. — 1990-1997
Rapidly progressed from entry-level position to oversight of international research and development consortium’s global advertising, identity, branding, and marketing efforts. Oversaw development and publication of all marketing, advertising, and PR materials. Conducted marketing surveys targeting both existing and potential customers. Introduced appropriate emerging technologies and media to marketing efforts including creation of company’s first web site in 1994, conversion to electronic product distribution, and CD-ROM publishing, and led efforts to incorporate them in business strategy. Coordinated and attended all global trade-show appearances.
Provided systems and application support to all Macintosh users. Performed maintenance and administrative functions for an eight-unit MicroVAX cluster.
Technical Skills
- Fluent with Windows, Macintosh, and Unix-based operating systems. Extensive experience with cross-platform networks and associated end-user support issues.
- Strong familiarity with Internet standards and protocols including TCP/IP, DNS, SSH and Telnet, (S)FTP, POP and IMAP, and PGP/GPG encryption. Familiar with network topology and design, and issues affecting network performance and growth.
- Understanding of and direct experience with enterprise applications including search engines, email servers, groupware, instant messaging, video conferencing / virtual presence, and remote collaborative services such as NetMeeting and WebEx.
- Fluent in multiple end-user software packages including Microsoft Office, Adobe Illustrator, Photoshop, Bridge InDesign, Flash, and Dreamweaver, Apple Final Cut Studio and Logic Studio, Digital Performer, ProTools.
Education
University of Houston, Houston, Texas — MBA, 2007, Dean’s Award for Academic Excellence
George Mason University, Fairfax, Virginia — BFA, 1990, Cum Laude
